Find the article about "Human-Computer Interface at Google" by Eric Hoffer. Use it as background information for the next analysis task. You might also want to check the Google UE statement.
The introduction of the on-line ticket selling system of the Finnish railways VR has been a dramatic failure. An expert of usability analysis found 173 usability problems with the original version. The system has undergone some improvements, see, how many problems you are able to find now. The site is: http://www.vr.fi/en/index.html. Test the usability by trying to buy different kinds and amounts of tickets, and checking schedules. How many steps are needed for simple tasks? Do you need to go back often? How long time it takes to get an order done? Report the problems in detail, and try to categorize them by severity: which problem is a serious issue, and which are less so or merely cosmetic. Use more than one browser in testing. Compare how ticket buying is done in Sweden (http://www.sj.se/) or Switzerland (http://www.sbb.ch/en/home.html). The usability guidelines that you checked in the previous assignment, might help also in this task, see http://www.userfocus.co.uk/resources/taskchecklist.html.
You can choose some other interactive site, if it is problematic enough.
Is this the formula for the perfect Website?. (If the link is too slow, find the document in the tube.) Study the criteria and compare with your own understanding. Do you think the formula is universal, or could there be variation depending on the purpose of the site? Discuss the issue in your Personal report.
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Created by: Jaana Holvikivi Last update: 6.4.2012 |